All of our products are backed by a 30-day money-back guarantee. If you are not satisfied with your order, you may return it within 30 days for a full refund of the product purchase price as long as the seal on the product is not broken and the product is not damaged in any way.
No. Products that require refrigeration or that are returned in any way damaged or not in a condition that allows resale, (i.e. returned without the special packaging, refrigeration, broken, etc.) will NOT be refunded or accepted. Only products that are returned to us in a condition to be resold are eligible for the 30-day money-back guarantee.
Please call The Center for Restorative Medicine at 615.338.0123 before sending any returns. A return authorization number is required to ensure proper credit to your credit card account. All returns made without a return authorization or made past the 30 day guarantee will be refused for refund.
Yes. If you received free or promotional shipping on your order, the cost to ship the original package to you as well as the cost for the return shipment to TCRM may be deducted from your refund. If your original order contained heat sensitive products, the costs incurred by TCRM for special packing may also be deducted from the refund.
No. When you receive free shipping, TCRM absorbs the shipping cost. However, if you return products, the shipping charges become your responsibility. Charges for all incurred shipping costs will be deducted prior to credit being issued.
Special Note: TCRM reserves the right to charge full shipping price for a package that needs to be shipped a second time because the first shipment was refused or returned undeliverable.
